Kensington Fingerprint Scanner Not Working Properly on Win11 DT.
Posted THE same thread A few months ago but never did get A resolution to THE problem.
Running Virus & Malware free Win 11 Desktop, and Chrome (enabled for Win Hello), with all updates.
The attached pic shows the window I routinely get at various times / sites. My Kensington Fingerprint Scanner lights up but the system / window is unresponsive to my finger scan. Selecting “More Choices” and using Pin or Password works.
I use Windows Hello (fingerprint scan using same device) to log on and to wake my computer. It works properly.
Have re-started CPU numerous times. Device manager shows “Biometric devices, VeriMark DT Fingerprint Key,” and reports it is working properly. Biometric Services is running. Regardless I have uninstalled device and then re-installed it numerous times with no success. Replaced reader. No help. Swapped USB ports and re-installed drivers. No help.
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MOoD90s 0
Posted THE same thread A few months ago but never did get A resolution to THE problem.
Running Virus & Malware free Win 11 Desktop, and Chrome (enabled for Win Hello), with all updates.
The attached pic shows the window I routinely get at various times / sites. My Kensington Fingerprint Scanner lights up but the system / window is unresponsive to my finger scan. Selecting “More Choices” and using Pin or Password works.
I use Windows Hello (fingerprint scan using same device) to log on and to wake my computer. It works properly.
Have re-started CPU numerous times. Device manager shows “Biometric devices, VeriMark DT Fingerprint Key,” and reports it is working properly. Biometric Services is running. Regardless I have uninstalled device and then re-installed it numerous times with no success. Replaced reader. No help. Swapped USB ports and re-installed drivers. No help.
Behavior is the same using Edge.
Any help with this will be greatly appreciated.
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