I'm an IT Consultant, and I've been running into an issue as of late that I'm not able to solve myself, and my normal channels aren't helping. We've been deploying new Dell Pro Slim and Dell Pro Laptops to clients as part of the hardware refresh required by Windows 11. We've noticed an issue where text displayed in multiple applications appears to have some characters bolded, and some not, within the same word or sentence. It creates a look of pixelation or blurryness, although I'd lean away from calling it blurry. Up until yesterday this seemed to be affecting the Dell Pro Slim Desktops only. We deployed our first laptop that seems to have the issue yesterday, and I spent some time with this one specifically trying to resolve it to no avail.
Notes and Troubleshooting:
- All of these have 15th Gen Intel CPUs. (Dell Pro Slim Desktops have Intel(R) Core(TM) Ultra 5 235 CPUs, the Dell Pro Plus Laptop has a Intel(R) Core(TM) Ultra 7 266V CPU)
- All of these have a clean image of Windows 11 25H2 from Microsoft on them, fully updated. We delete the partitions and clean install.
- Video Drivers: We've tried allowing automatic installation from Windows Update, Downloading the latest driver installer directly from Intel, Downloading the latest drive directly from Dell, Downloading and Running Dell Command Update. For the manual downloaded drivers from Intel/Dell, we've tried both the regular install, or the Clean Install (which you can see deletes the drivers and knocks you down to 1280x1024 or so before installing the new driver.
- During the Intel Driver clean installation when the drivers are scrubbed, the issue resolves. There's something that looks like normal resolution (I suspect the default Microsoft Display Driver) which looks fine. It also looks normal in the low resolution state I described above.
- We've tried enabling/disabling ClearType, and going through the calibration steps.
- We've tried DisplayPort-to-HDMI cables and DisplayPort-to-DisplayPort cables.
- The issue presents itself, even when logged in to an affected workstation via Remote Desktop.
All of these seem to work fine in every other way. While this seems to be a driver issue, I was hoping some of the gurus here could suggest a workaround to resolve this issue once the driver is installed. I've tried to find others experiencing this issue using my experience advanced google searching and I've come up empty. In fact, I haven't been able to find anyone else that's reporting this issue. Does anyone have any suggestions? Here's some samples of what it looks like:
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mfessler 0
I'm an IT Consultant, and I've been running into an issue as of late that I'm not able to solve myself, and my normal channels aren't helping. We've been deploying new Dell Pro Slim and Dell Pro Laptops to clients as part of the hardware refresh required by Windows 11. We've noticed an issue where text displayed in multiple applications appears to have some characters bolded, and some not, within the same word or sentence. It creates a look of pixelation or blurryness, although I'd lean away from calling it blurry. Up until yesterday this seemed to be affecting the Dell Pro Slim Desktops only. We deployed our first laptop that seems to have the issue yesterday, and I spent some time with this one specifically trying to resolve it to no avail.
Notes and Troubleshooting:
- All of these have 15th Gen Intel CPUs. (Dell Pro Slim Desktops have Intel(R) Core(TM) Ultra 5 235 CPUs, the Dell Pro Plus Laptop has a Intel(R) Core(TM) Ultra 7 266V CPU)
- All of these have a clean image of Windows 11 25H2 from Microsoft on them, fully updated. We delete the partitions and clean install.
- Video Drivers: We've tried allowing automatic installation from Windows Update, Downloading the latest driver installer directly from Intel, Downloading the latest drive directly from Dell, Downloading and Running Dell Command Update. For the manual downloaded drivers from Intel/Dell, we've tried both the regular install, or the Clean Install (which you can see deletes the drivers and knocks you down to 1280x1024 or so before installing the new driver.
- During the Intel Driver clean installation when the drivers are scrubbed, the issue resolves. There's something that looks like normal resolution (I suspect the default Microsoft Display Driver) which looks fine. It also looks normal in the low resolution state I described above.
- We've tried enabling/disabling ClearType, and going through the calibration steps.
- We've tried DisplayPort-to-HDMI cables and DisplayPort-to-DisplayPort cables.
- The issue presents itself, even when logged in to an affected workstation via Remote Desktop.
All of these seem to work fine in every other way. While this seems to be a driver issue, I was hoping some of the gurus here could suggest a workaround to resolve this issue once the driver is installed. I've tried to find others experiencing this issue using my experience advanced google searching and I've come up empty. In fact, I haven't been able to find anyone else that's reporting this issue. Does anyone have any suggestions? Here's some samples of what it looks like:
Thanks,
-pd
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