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Pop up messages that my laptop is infected

mfessler

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mfessler Newbie

mfessler 0

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For some reason yesterday when I tried to open a .pdf file on my laptop I received messages that my laptop is infected that keep popping up but defender says there are no threats. How do I remove these messages when windows defender cannot see them? I have tried to return my laptop to factory settings but my laptop will not reset. I do not see anything but a blank screen when I try to reset to factory settings.
 
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